Refund policy

At Sweetveda, we take pride in preparing fresh, handcrafted sweets with natural ingredients. Your satisfaction is very important to us. Since our products are perishable food items, we follow a specific refund and return policy.

1. No Returns or Exchanges

  • As sweets are made fresh to order, we do not accept returns or exchanges once the product has been delivered.

2. Damaged, Defective, or Wrong Item

  • If you receive an item that is damaged in transit, defective, or different from what you ordered, please contact us within 24 hours of delivery.

  • Share your order ID and clear photos/videos of the product and packaging at help@sweetveda.com.

  • After verification, we will arrange a replacement or issue a refund as per the case.

3. Refunds

  • Refunds will be processed and credited to your original payment method within 5–7 business days after approval.

  • Please note: Shipping charges are non-refundable.

4. Cancellations

  • Orders once confirmed cannot be cancelled as our sweets are freshly prepared.

  • In case of duplicate payment or technical error, please contact us immediately for resolution.

5. Responsibility

  • Sweetveda is not responsible for:

    • Incorrect delivery address provided by the customer.

    • Failure to receive the package due to absence at the delivery location.

    • Delay caused by courier partners or natural events (weather, strikes, etc.).

6. Contact Us

For any concerns regarding refunds or damaged products, please contact:
📧 help@sweetveda.com
📞 +91-97245 12900