Frequently Asked Questions Answers

Please note that once an order is placed, it cannot be returned, exchanged, or cancelled as per our return and cancellation policy. We kindly suggest reviewing your order details carefully before checkout to ensure a smooth shopping experience.

You cannot cancel an order once it has been successfully placed. As per our cancellation policy, all confirmed orders are final, so please double-check your items and shipping details before checkout.

If you receive a package that appears to be opened, damaged, or tampered with, please do not accept it from the delivery partner. In case you have already received it, contact our customer support team immediately with your order details and pictures of the package. We will assist you with the next steps as per our replacement or claim policy.

We partner with trusted courier services such as Delhivery, Blue Dart, DTDC, and India Post (depending on your location and order size). Once your order is shipped, you will receive a tracking link with courier details so you can monitor your delivery in real time.

After placing your order, you will automatically receive an order confirmation email and SMS with your order ID and payment details. You can also check the status of your order anytime by logging into your account or through the tracking link shared with your registered mobile number or email address.

Our standard delivery time is 2–3 days for Gujarat and Mumbai, up to 4 days for Delhi, Chennai, Bangalore, and Pune, and 4–5 working days for the rest of India.

Yes, shopping on SweetVeda.com is 100% safe and secure. All online transactions, including credit and debit card payments, are processed through trusted and encrypted payment gateways that follow PCI-DSS security standards. Your payment details are never stored or shared, ensuring complete protection of your financial information.

No, each customer is allowed to register only once with a single email ID and mobile number on SweetVeda.com. Multiple registrations for the same customer are not permitted, as this helps us maintain accurate order records and provide better service.

SweetVeda.com accepts multiple secure payment methods for your convenience. You can pay using credit cards, debit cards, net banking, UPI, wallets, and Cash on Delivery (COD) where available. All transactions are processed through trusted and encrypted payment gateways to ensure safe and hassle-free payments.

‘My Account’ is your personal dashboard on SweetVeda.com, where you can view your orders, track deliveries, save addresses, and manage preferences. To update your information such as name, phone number, email, or shipping address, simply log in to your account, go to the ‘Profile’ or ‘Account Settings’ section, and make the necessary changes.